CS Escalation Review

Support Operations
CS escalationsCustomer cases needing a human decisionManual refundsApproved refunds the bot can't pay out itselfKOMOJU refundsApproved refunds to pay out in KOMOJU Supplier follow-upsSupplier cases awaiting a response or completion Operations IssuesSystem, workflow, or integration failures to resolveAgent feedbackWhat the bot got wrong and what it changedBenchScores, evals, and your daily labels

CS escalations

Customer cases that need a human decision before the next support step.

Queue status