Product issue summary (English) Use this factual structure: item/product; affected part/component; defect type; exact location; extent or functional effect; what the submitted image visibly supports; requested resolution. Clearly distinguish “Customer reports” from “Image shows”; use “not specified” when a detail is unavailable; never infer or invent details. Suggested pattern: Customer reports: [defect] affecting [specific part] of [item], at [exact location], with [extent/effect]. Image shows: [visible evidence or not clearly shown]. Requested resolution: [request]. Max 500 characters. Exclude greetings, history, emotion, repetition, and unrelated customer-message text. Customer request More fields Order / product association Priority Product reference notes Evidence notes Refund scope Refund amount Decision rationale Customer message instruction Save changes ✓ ✕ ⏳ Force send Confirm Cancel