Operations Issues

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CS escalationsCustomer cases needing a human decision Manual refundsApproved refunds the bot can't pay out itself KOMOJU refundsApproved refunds to pay out in KOMOJU Supplier follow-upsSupplier cases awaiting a response or completion Operations IssuesSystem, workflow, or integration failures to resolve Agent feedbackWhat the bot got wrong and what it changed BenchScores, evals, and your daily labels

Operations Issues

System, workflow, and integration failures that need an operational resolution.

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